At LYRENVITH, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help. Below are the details of our returns policy.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that several types of goods are exempt from being returned, including perishable goods, personalized items, and intimate apparel.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please allow 5-10 business days for the refund to reflect on your account, depending on your card issuer's policies.
If you need to exchange an item for a different size or color, please contact our customer support team at [email protected] for assistance. Exchanges are subject to product availability.
Shipping costs for returning an item are the responsibility of the customer. If you receive a refund, the cost of return shipping will be deducted from your refund. In the event that the return is due to an error on our part, we will cover the return shipping costs.
For any further questions regarding our returns policy, please reach out to us at [email protected] or call us at (800) 555-0198. Your satisfaction is our priority at LYRENVITH.